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Frequently Asked Questions

Frequently Asked Questions

Yes, we offer phone support Monday – Friday 8:00 a.m.- 5:00 p.m. MST. For messages left after hours, you will receive a follow up call the next business day. 

We can be reached at (888) 621-4008.

Try replacing the cable. If that doesn’t solve the problem then try resetting the module. If the pad still doesn’t work, place a request for a replacement pad if you are still within your warranty period or purchase a replacement pad if you are outside of your Simmons electronic drum product warranty.
Yes, to purchase replacement Simmons electronic drum pads please visit any authorized Simmons dealer. To request replacement pads for warranty exchange, please contact us and request pads by entering your information into the contact form found on that page, or by calling our customer support line at (888) 621-4008.
To order replacement parts for your Simmons drum kit please contact us and fill in the form shown, or you can call our customer support line at (888) 621-4008, and one of our team will be happy to assist you.
Replacement manuals are available to be downloaded from the Downloads page of our website.
Use a dry cloth to clean the display screen on your Simmons electronic drum product. Use a towel and an Armor All type cleaner to clean your pads. IMPORTANT: Do NOT use any chemicals on or near your Simmons electronic drum module.
A standard, shielded, instrument-cable will work for your Simmons electronic drum product. Most Simmons electronic drum modules and pads are designed with (2) outputs (left and right). For optimum performance of your Simmons electronic drum product, use both outputs to connect to an amplifier.
Simmons offers a range of amplifiers specifically designed for optimum performance with your Simmons electronic drum product. Click here to see our selection of amplifiers.
All Simmons electronic drum products are designed to work with any stereo headphone with either a 1/8″ or 1/4″ jack.
Yes, please review the respective owners manual for instructions how to change the pad-voicing on your Simmons electronic drum product.
Yes, please review the respective owners manual for instructions how to adjust the pad sensitivity on your Simmons electronic drum product.
Most likely the wrong cable is plugged into your pad. Dual zone pads require a stereo-instrument cable. A stereo-instrument cable will have two (2) black rings near the tip.
We recommend wood drumstick of standard size and weight to play your Simmons electronic drum product.
Yes, all Simmons electronic drum products are connectable via the analog 1/4″ outputs or the MIDI outputs.
We cannot guarantee that other pads will work with Simmons modules.
Guitar Center Inc. and Musician’s Friend are the exclusive distributors in the USA for Simmons electronic drum products.
Please refer to your individual product’s manual for information on how to restore that product to factory settings.
The Simmons ST1 acoustic trigger is designed to work best with your Simmons electronic drum product. In addition, any piezo-based acoustic drum trigger should work.
Yes, Simmons electronic drum kits have a built-in metronome.
Yes, please review your respective Simmons owners manual for instructions on how to utilize the MIDI functions of your Simmons electronic drum product.
Yes, all Simmons electronic drum products feature and AUX input specifically designed to support an external MP3 device. Please note, a special cable or adapter may be necessary and is not included with your Simmons electronic drum product.
No. The USB ports on Simmons electronic drum products are ‘slaves’, not ‘hosts’. Host USB has power, like the USB port on a PC. Slave USB does not have power.
Thank you so much for your support of Simmons. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Simmons.
The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us. 

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit: