FREQUENTLY ASKED QUESTIONS
Do you offer support over the phone?
We can be reached at (888) 621-4008.
What do I do if one of my pads stops working?
Can I get replacement pads for my Simmons electronic drum product?
How do I order replacement parts for my Simmons drum kit?
Where can I get a replacement copy of my Simmons electronic drum product owners manual?
How do I clean my Simmons electronic drum product?
What type of cable do I need to connect my Simmons electronic drum kit, pad and/or acoustic trigger to an amplifier?
What type of amplifier will work with my Simmons electronic drum product?
What type of headphones should I use with my Simmons electronic drum product?
Can I change the voice of my individual Simmons electronic drum pads?
Can I adjust the individual pad sensitivity on my Simmons electronic drum product?
Why isn't my dual-zone pad producing two different sounds?
What type of drum sticks should I use to play my Simmons electronic drum product?
Can I link my Simmons electronic drum product to my recording interface?
Will electronic drum pads from other companies work with my Simmons electronic drum product?
Where can I purchase Simmons electronic drum products?
How do I restore my Simmons product to factory settings?
Can I use acoustic triggers with my Simmons electronic drum product?
Does my Simmons electronic drum kit have a built-in metronome?
Is my Simmons electronic drum product MIDI compatible?
Can I connect an MP3 player to my Simmons electronic drum product?
Will the USB port on my Simmons electronic drum set module charge my iPhone or other MP3 device?
How can I be setup as a dealer/distributor for Simmons?
What is Prop 65?
Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.
There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.
Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.
We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.
For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit: